| Copyright © 2011 CEH Moving Inc. All Rights Reserved USDOT # 1555159 ● MC # 577339 |
(800)784-1289
CEH
 | |  | |  | |  | |  |
Moving Inc.
| YOUR Relocation Specialist |
| CLICK HERE for your Free Estimate or call one of our Relocation Specialist TODAY! |
| | | | | | | | |
Here are some of the frequently asked questions when it comes to moving. If you have a question you don’t see here, give
us a call and speak with a relocation specialist or submit your question below.
us a call and speak with a relocation specialist or submit your question below.
Frequently Asked Questions
Why should I use a moving company instead of moving myself?
Please refer to our Self-Service vs. Full Service page for this information.
When is the best time to move?
The busiest times for moving companies are during the summer months, May 15 - September 15. At the end of these
months, the volume of shipments is extremely heavy. This is the case for all professional moving companies.
Take all the factors into consideration when deciding on the best time for you to move. If you have some flexibility in your
schedule, provide the moving company with a five day window for loading your shipment. This will allow the individuals
who schedule the trucks greater flexibility when scheduling your move. If possible, be flexible with your destination time
frame as well. Keep in mind that you most likely are not the only shipment on the truck. If you stay flexible, it should
make a difference.
How is the cost of my shipment calculated?
If you are moving to a new state, the charges are based on the weight of your shipment and mileage. These are referred
to as the transportation charges. There are a variety of different charges that could appear on your estimate, so be sure
to ask your relocation consultant to explain each item charge for you. Some of the additional charges that may appear
include packing, crating, valuation or coverage, bulky article charge for oversized items and extra labor. Again, be
certain you understand these charges so that you can accurately compare the estimates you receive.
What is a binding estimate?
A binding estimate is a contract that specifies, in advance, the precise cost of the move based on the services
requested or deemed necessary at the time of the estimate. If additional services are requested or required at either
origin or destination, the total cost will increase.
What is a non-binding estimate?
A non-binding estimate charges you according to the actual weight of your shipment and the actual cost of the services
that are performed. You will still go though the estimating process to determine what your shipment may cost. To verify
the weight of your shipment, the driver will weigh his truck prior to loading your shipment. Once your shipment is on
board, the driver will weigh his trailer again. All other charges will be calculated at your origin address. If there are any
additional charges that are incurred during the delivery process, the driver will provide you with the additional cost. This
is a rare event, but it may occur.
How should I pay and what are the payment methods?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be
made using cash, certified check or money order. Other payment options such as a credit card can be arranged in
advance. In the event that your employer is paying for the move, the employer may pre-arrange credit card payments.
Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of
payment is not established prior to load day, it can cause you problems on delivery day.
What is a tariff?
This is the list of rules, regulations, services and resulting charges used by all motor carriers which provide interstate
transportation of household goods. The tariffs are published by each moving company and are available for inspection
upon request.
What is a Bill of Lading?
Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your
goods and the contract with your mover for transportation. The driver who loads your shipment must give you a copy of
the bill of lading. It is your responsibility to read and understand the information on the bill of lading before you sign it. The
bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms
and conditions for payment of the total charges and the maximum amount required to be paid at the time of delivery if
you are moving under a non-binding estimate. Information regarding the valuation of your shipment and the amount the
mover will be liable for in the event of loss or damage is also shown.
Will the driver load all the boxes that I packed?
Yes, as long as the driver deems them safe for transport.
How long does it take to load/unload?
This depends on many factors such as weather conditions, size of your shipment, if packing is needed and how
organized you are. There is no easy answer to this question and this is something that can only be answered by your
crew lead once the packing/loading process has begun, and even then, it is only an estimate.
Am I protected against loss or damage while my belongings are in transit?
Please refer to our Your Rights and Responsibilities page for this information.
Can I leave my clothes in the chest or dresser drawers?
Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill
drawers with heavy items such as books or breakables such as glass, these items can damage the piece of
furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other
valuables in the drawers, as well as anything that might spill or leak.
Can I move my house plants?
Moving companies cannot accept responsibility for safely moving live plants, they may suffer from a lack of water and
light as well as temperature changes while in the truck. You may prefer to transport live house plants in the family car.
Some states prohibit the entry of some live plants, while others have no plant regulations. Be sure to check the
regulations of the state to which you're moving.
Do I have to be present for all phases of the moving process?
Although we prefer the shipper to be present at the load and unload, we do understand that some circumstances may
prevent you from doing so. A representative for the shipper may be present at the load and/or unload. It is very important
that you trust your representative because they will be responsible for signing all necessary paperwork and contracts
on your behalf. A release of liability may be required. Please contact your relocation consultant for more information.
When will the crew arrive on packing, loading or unloading day?
You will be notified at least 24 hours prior to your scheduled load and unload dates. Average time frames are between 8-
10am, 10-12pm and 12-2pm, unless other arrangements are made prior to load or unload.
Is there a scale for tipping my movers?
Tips are solely based on your level of satisfaction with our service. Movers are strictly forbidden to ask for a tip but it is
always appreciated. Industry recommends 15%-20% of the overall cost of the move, but there is no obligation.
Please refer to our Self-Service vs. Full Service page for this information.
When is the best time to move?
The busiest times for moving companies are during the summer months, May 15 - September 15. At the end of these
months, the volume of shipments is extremely heavy. This is the case for all professional moving companies.
Take all the factors into consideration when deciding on the best time for you to move. If you have some flexibility in your
schedule, provide the moving company with a five day window for loading your shipment. This will allow the individuals
who schedule the trucks greater flexibility when scheduling your move. If possible, be flexible with your destination time
frame as well. Keep in mind that you most likely are not the only shipment on the truck. If you stay flexible, it should
make a difference.
How is the cost of my shipment calculated?
If you are moving to a new state, the charges are based on the weight of your shipment and mileage. These are referred
to as the transportation charges. There are a variety of different charges that could appear on your estimate, so be sure
to ask your relocation consultant to explain each item charge for you. Some of the additional charges that may appear
include packing, crating, valuation or coverage, bulky article charge for oversized items and extra labor. Again, be
certain you understand these charges so that you can accurately compare the estimates you receive.
What is a binding estimate?
A binding estimate is a contract that specifies, in advance, the precise cost of the move based on the services
requested or deemed necessary at the time of the estimate. If additional services are requested or required at either
origin or destination, the total cost will increase.
What is a non-binding estimate?
A non-binding estimate charges you according to the actual weight of your shipment and the actual cost of the services
that are performed. You will still go though the estimating process to determine what your shipment may cost. To verify
the weight of your shipment, the driver will weigh his truck prior to loading your shipment. Once your shipment is on
board, the driver will weigh his trailer again. All other charges will be calculated at your origin address. If there are any
additional charges that are incurred during the delivery process, the driver will provide you with the additional cost. This
is a rare event, but it may occur.
How should I pay and what are the payment methods?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be
made using cash, certified check or money order. Other payment options such as a credit card can be arranged in
advance. In the event that your employer is paying for the move, the employer may pre-arrange credit card payments.
Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of
payment is not established prior to load day, it can cause you problems on delivery day.
What is a tariff?
This is the list of rules, regulations, services and resulting charges used by all motor carriers which provide interstate
transportation of household goods. The tariffs are published by each moving company and are available for inspection
upon request.
What is a Bill of Lading?
Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your
goods and the contract with your mover for transportation. The driver who loads your shipment must give you a copy of
the bill of lading. It is your responsibility to read and understand the information on the bill of lading before you sign it. The
bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms
and conditions for payment of the total charges and the maximum amount required to be paid at the time of delivery if
you are moving under a non-binding estimate. Information regarding the valuation of your shipment and the amount the
mover will be liable for in the event of loss or damage is also shown.
Will the driver load all the boxes that I packed?
Yes, as long as the driver deems them safe for transport.
How long does it take to load/unload?
This depends on many factors such as weather conditions, size of your shipment, if packing is needed and how
organized you are. There is no easy answer to this question and this is something that can only be answered by your
crew lead once the packing/loading process has begun, and even then, it is only an estimate.
Am I protected against loss or damage while my belongings are in transit?
Please refer to our Your Rights and Responsibilities page for this information.
Can I leave my clothes in the chest or dresser drawers?
Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill
drawers with heavy items such as books or breakables such as glass, these items can damage the piece of
furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other
valuables in the drawers, as well as anything that might spill or leak.
Can I move my house plants?
Moving companies cannot accept responsibility for safely moving live plants, they may suffer from a lack of water and
light as well as temperature changes while in the truck. You may prefer to transport live house plants in the family car.
Some states prohibit the entry of some live plants, while others have no plant regulations. Be sure to check the
regulations of the state to which you're moving.
Do I have to be present for all phases of the moving process?
Although we prefer the shipper to be present at the load and unload, we do understand that some circumstances may
prevent you from doing so. A representative for the shipper may be present at the load and/or unload. It is very important
that you trust your representative because they will be responsible for signing all necessary paperwork and contracts
on your behalf. A release of liability may be required. Please contact your relocation consultant for more information.
When will the crew arrive on packing, loading or unloading day?
You will be notified at least 24 hours prior to your scheduled load and unload dates. Average time frames are between 8-
10am, 10-12pm and 12-2pm, unless other arrangements are made prior to load or unload.
Is there a scale for tipping my movers?
Tips are solely based on your level of satisfaction with our service. Movers are strictly forbidden to ask for a tip but it is
always appreciated. Industry recommends 15%-20% of the overall cost of the move, but there is no obligation.